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What is Online Dispute Resolution?

ODR is a type of dispute resolution that uses technology to help parties resolve their differences. e-Negotiation, e-Conciliation, e- Mediation, e-Arbitration and hybrid mechanisms such as Medola, Mini trial, Med-Arb, Fast track arbitration, Neutral Listener Agreement, Rent a Judge, Concilio-Arbitration etc are the most common methods used. It is a collection of technologies that serve to replace conventional methods of conflict resolution, with the main goal of enabling dispute resolution without the need for a physical gathering of parties. The incorporation of information and communication technology (ICT) tools into the conflict resolution process have enormous promise for overcoming the problems that courts and alternative dispute resolution (ADR) systems provide. The goal is to administer justice the most efficiently and cost-effectively possible.

Why Online Dispute Resolution?

Documents we need

Important Clauses

What's the process ?

Filling out a Dispute Form
Fill out the LGL ODR registration form and tell us about your dispute. We'll then ask/invite the opposing party to join/register, and we'll designate a qualified neutral to assist you in reaching an acceptable agreement.
Accepting the Terms of the Settlement
Once the parties have reached a mutual agreement on settlement terms with the aid of our neutral, the neutral will create the terms and submit them to both parties.
Expressing your Claims and Settlement Offers
After the parties have been registered, they can submit their claims, settlement proposals, and counteroffers to the neutral. There will be a separate area set out for discussing possible settlement conditions.
Enforceability of the Settlement Agreement
The settlement agreement will be enforced as a legal contract between the parties once it has been signed by both sides.
Filling out a Dispute Form
Fill out the LGL ODR registration form and tell us about your dispute. We'll then ask/invite the opposing party to join/register, and we'll designate a qualified neutral to assist you in reaching an acceptable agreement.
Expressing your Claims and Settlement Offers
After the parties have been registered, they can submit their claims, settlement proposals, and counteroffers to the neutral. There will be a separate area set out for discussing possible settlement conditions.
Accepting the Terms of the Settlement
Once the parties have reached a mutual agreement on settlement terms with the aid of our neutral, the neutral will create the terms and submit them to both parties.
Enforceability of the Settlement Agreement
The settlement agreement will be enforced as a legal contract between the parties once it has been signed by both sides.

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Frequently Asked Questions

If both parties to the litigation have agreed to settle and have prepared an agreement to that effect, the court will hold off until the agreement has been legally certified and shown in court, so as to ensure that the claimants’ rights are protected and that no one is deceived.
The defendant is not obligated to engage in online dispute resolution and may opt-out. If the defendant does not accept the plaintiff’s offer to use ODR, both plaintiff and the defendant must present in court on the appointed date and time.
If the case has been settled between both the parties but the Defendant doesn’t do what they agreed to do, the respective court of jurisdiction can be approached with regards to implementation/enforcement of the Settlement agreement between the parties.

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