Service Level Agreement (10% off on Total Bill)

What is Service Level Agreement?

A Service Level Agreement or SLA is a commitment between the service provider and the client/customer. Such an agreement defines the level of service expected by the customer from a service provider. The Agreement clearly outlines the roles of both the parties, the level of expectation to be met by the service provider and the remuneration to be paid for the services provided. SLAs help manage customer expectations and define the severity levels and circumstances under which they are not liable for outages or performance issues. It ensures that both the parties to the agreement carry out their roles and responsibilities, effectively.

There are three types of Service Level Agreements available currently:
1. Customer Level Agreement
2. Internal Level Agreement
3. Multi-Level Agreement

Why Service Level Agreement?

Sets Expectation
SLAs assist in defining and setting clear expectations of the parties in contractual terms. It holds the service provider accountable for delivering on their promises in a timely manner.
Customer Centric
The SLA assists the partner in staying focused on the client's expectations and needs. It specifies the scope and timeliness of the services to be given to the customer.
Establish Standards
The SLA establishes clear performance requirements for the partner, with important indicators altering depending on the project and its aims, such as reporting frequency.

Documents / Details we need

Names and References
Details of both the parties including photographs.
Company Details
A brief description of the company's primary business and details.
Information on Parties
Identify proof Details of the Parties involved in the SLA.
Scope of Services
Details about the scope of services and processes involved.

Important Clauses

Services Description
The SLA shall include accurate information on every service provided including hours, methods, apps, and technology utilized.
Stakeholder Details
This clause specifically defines the details of both parties who will be duly signing the contract.
Service Provider Performance
The SLA shall include accurate information on every service provided including hours, methods, apps, and technology utilized.
Service Management and Tracking
This section of the SLA will explicitly outline the service's structure, as well as the intervals for tracking progress and ensuring that everything is completed on schedule.
Budgets and Projections
The precise amount of payment or compensation that must be received by the service provider and in instances where the service provider will have to compensate for not meeting the SLA in terms of quality or time will be clearly stated.
Termination or Completion
The SLA will specify under what conditions the service is completed or expires. There is also a statement of the contract's notice time for both parties. When all of the parties to the agreement are happy with the provisions and terms, they can sign it.

What's the process ?

1. Assessment
Our team will reach out to you to obtain the necessary information to assess the SLA’s scope and rationale, as well as any other relevant pieces of information
3. First Ready Draft
We will complete the first draft of the SLA and email it to you for approval within 48 hours. Following approval, any necessary adjustments will be made and submitted to you on the agreed next date.
2. Due Diligence and Drafting
Once we receive the information, we will begin drafting the agreement from scratch, including defining the reason for the SLA, each party's roles, liabilities, powers, and consequences/ breach among other important clauses that will vary depending on the needs of each client.
4. Final Agreement
With a high-quality team of professionals, the entire process of creating the draft and delivering the final copy of the SLA will be accomplished in 72 working hours.
1. Assessment
Our team will reach out to you to obtain the necessary information to assess the SLA’s scope and rationale, as well as any other relevant pieces of information
2. Due Diligence and Drafting
Once we receive the information, we will begin drafting the agreement from scratch, including defining the reason for the SLA, each party's roles, liabilities, powers, and consequences/ breach among other important clauses that will vary depending on the needs of each client.
3. First Ready Draft
We will complete the first draft of the SLA and email it to you for approval within 48 hours. Following approval, any necessary adjustments will be made and submitted to you on the agreed next date.
4. Final Agreement
With a high-quality team of professionals, the entire process of creating the draft and delivering the final copy of the SLA will be accomplished in 72 working hours.

Why choose us

PERSONALISED SERVICE

A dedicated Case Manager ensures quick turnout to all your queries and tailored solutions that fit perfectly for your requirements.

72 HOURS DELIVERY

All your drafting queries are addressed, understood, and delivered with quality under 72 Hours.

EXPERIENCED TEAM

Our team of dynamic professionals is well experienced and extremely proficient to cater to your needs, ensuring the best service.

24/7 HELPLINE

We are available to address and clarify all your queries round the clock. So you can worry less and focus more on the business.

Frequently Asked Questions

A Service Level Agreement should not only classify the type of services being rendered by the service provider, but should also include the functions, duties and liabilities of the parties, penalty in case of any breach or violation, termination and its consequences, dispute resolution, among other things.
SLA can be structured in three different ways. Service-based, customer-based, and multi-level or hierarchical SLAs are all available. When deciding which SLA composition is best for a company to utilize, several various considerations must be considered.